My promise to you
However long it's been. Whatever time of year it is. If something I built for you stops doing what we agreed it would do, you call me and I fix it — and you don't get an invoice for it. No support plan to buy, no hourly rate, no ticket queue.
In writing
There's no warranty window that quietly expires. If it's something I built and it isn't working the way we agreed, I fix it — a month later or five years later, at no cost to you.
What I quote before I start is what you pay. No change orders halfway through, no discovering later that something "wasn't included," no invoice that arrives bigger than the number you agreed to.
You will never be charged to ask me a question, to get help using what I built, or to have me look at something that seems off. Support isn't a product I sell you. It's part of having built it.
Not a ticket system, not an account manager, not somebody in another time zone reading a script. You call or text the same number you always have, and you get the person who wrote it.
Your domain, your hosting, your accounts, your data, your code. All of it in your name from day one. If you ever want to walk away or hand it to somebody else, nothing is locked up and nothing stops working.
If your idea isn't worth the money, if a free tool already does it, or if I'm not the right person for the job — you'll hear that on the first call, not after you've paid for it.
Being straight with you
A promise only means something if it's specific. So here's exactly where the line sits — and it's the same line I'd want if I were the one hiring.
Anything in the scope of work we agreed to.
Anything beyond what we originally built.
The obvious question
Because of how the work is made in the first place. Support costs money when the thing you sold was fragile.
Hand-written, few moving parts, no stack of plugins waiting to break. Simple things don't need much support, so promising it forever isn't the risk it sounds like.
No platform that jacks its price, no theme that goes unmaintained, no subscription that sunsets a feature you depend on. Fewer outside parts means fewer things that break.
I'm a South Tampa native raising kids here. My clients are my neighbors, and a bad reputation in this town costs more than any support call ever would.
Nearly all my work comes from someone telling someone else. Fixing your problem for free on a Tuesday is the cheapest marketing I could possibly buy.
Any time
You don't need to explain yourself or apologize for bothering me. If something's off, that's what the number's for.